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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.
- Tracking mortgage applications
- Being source of truth during all stages of the mortgage process
- Allowing Administrators to customize views and forms to fit the needs of the business
- Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
- Integrations with Salesforce and other systems are a burden
- No true mobile offering for LO's on the go
May 25, 2022
Top Mortgage Origination Software
I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.
- Document management
- Integration with web and mobile app
- Integration with 3rd party service providers such as credit reporting, pricing engine, CRM
- Ability to have multiple loans open at the same time
- Multiple screens open at the same time
- Loan scenario comparison & borrower options presentation
- Low ability to check options without saving, as the file is being worked on
September 20, 2018
Paperless
Score 8 out of 10
Vetted Review
Verified User
Encompass is used by our Mortgage Production group, and it allows us to transition leads to funded loans paperless.
- We are able to create custom screens to tailor to individual personas; this keeps staff from needing to go to additional pages.
- We are looking at Consumer Connect; it isn't quite where we need it yet, but it is close.
- Consumer Connect needs detailed fees. These fees need to be dynamic based on user entries such as property type, property state, occupancy, etc.
- Releases seem to have a few unseen hiccups until clients start using it. Some of those have been basic functions.
- Items on the roadmap keep getting pushed, in some cases over 18 months.
February 15, 2018
What would you do without Ellie Mae?
Score 9 out of 10
Vetted Review
Verified User
I have used Encompass at the last two companies. I have seen it in different phases and pieces of development just from having different administers/packages. It changed my previous company 100% by allowing processing and sales to work from the same system and see live updates. It has transformed into a VERY useful software. It has given the ability to have most of the processes standardizes, and still allows the mortgage company to add some personal touch stock letters too. The e-signing process is streamlined, so the borrowers have fewer problems with the e-signing. This gives some additional leverage by allowing us to keep up with the busy computer savvy person too.
- Companies have the ability to customize some of the processes and documents it needs to meet their company standards/ principles too.
- Knowledge and updates are easy to access.
- Offering more free webinars
- Easier for the borrower to decline e-disclosures if anything has changed since they were sent or automatic directions sent to the borrower during the e-consent stage explaining more of what the web center is for them.
January 25, 2018
Popular Choice for lenders
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae Encompass has allowed us to ensure our loans are compliant and has streamlined the way to originate and close mortgages. We have been able to close loans with ease and monitor compliance through the entire transaction. The software is suited to all borrowers whether they are tech savvy or not. We can also originate loans in market areas where we have no physical presence with ease. It's also going to save me a tremendous amount of time by being able to do transactions paperless.
- The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
- The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
- I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
- I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
- I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
- I would like to have control of adding the closing documents myself rather than having to request them.
- The software loads very slowly.
December 21, 2017
Encompass from Ellie Mae: The only LOS product.
Score 10 out of 10
Vetted Review
Verified User
This is being used by virtually all business units in my organization to facilitate the loan process from inception through closing.
- Encompass from Ellie Mae is on top of compliance changes.
- Ellie Mae provides great support for vendor integration.
- Ellie Mae allows for extensive customization via their SDK/API
- The smart client is kind of a dated model for app dev but Ellie Mae is transitioning to web
- No mobile app
- Smartclient is slow
May 19, 2017
A perspective from a former Admin
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for all aspects of the origination process, from taking a loan app, to underwriting, to post closing. It integrates with hundreds of vendors so that our users never have to leave the LOS. It allows a fair amount of automation and they are working every day to automate more functions. It allowed us to customize our workflows for our various channels of business as well.
- Easily self managed. A single user can administer the software.
- Mavent Compliance engine provides integrated assurance that files remain in compliance.
- Ability to customize workflows based on channel.
- Ability to customize input forms to match your business needs. You can completely customize your users experience with input forms.
- Customer support has improved but could still stand a little improvement.
- Updates to print forms lag behind edisclosed version.
- Direct access to database.
March 06, 2017
Chief fix it officer.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass as the main operating system for our mortgage platform. It's central to all activity and used by other departments who interact with a mortgage as the repository for all mortgage activities.
- Compliance - Ellie Mae invests significant resources so that users can rely on the system to be compliant.
- Ease of use - recruiting is so much easier when I tell prospects we are on Encompass.
- I'm excited about the new integration of LO Connect and Consumer Connect. Without building out our whole web presence with a fleet of programers, we can present a very robust and friendly interface to the system.
- Love that Ellie Mae has listened to users who are doing construction lending. I'm excited to start implementing the new tools.
- A set of preset dashboards commonly used for smaller to medium size business would be super helpful. It's great that it is fully customizable but an off the shelf [tool] that we could tweak would help a company our size.
March 01, 2017
Encompass LOS, by far the Master of the Mortgage Game
We use Encompass in all areas and its awesome! We have added additional input forms to have QC review become so much more efficient. The training at the Experiences I have gone to has made just a difference on how we utilize all the tools provided by Encompass.
- Mortgage Reporting.
- Modification is easy to make it your own to do what you need it to do.
- Call Reports and HMDA are now a breeze.
- Batch updates
December 28, 2016
Encompass360 has been a great addition to our tool set.
Score 10 out of 10
Vetted Review
Verified User
We utilize Encompass in all areas of our organization. As a correspondent lender, we process and review loans prior to purchasing. Post purchase, the loan files are handled by our post-closing and accounting teams. Post servicing [the] transfer, the loan files are data mined and used for reporting and analytics. Having one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process.
- Loan file access can be controlled very easily.
- Process workflow is easily configured via customizable business rules.
- User experience is configurable via a robust SDK.
- Documentation and context aware F1 help are great.
- At times the software update details and testing are a bit lacking and this can lead to issues in production. A little bit too much reliance on a short user base testing time period seems to lead to many urgent patch fixes.
December 12, 2016
Ellie Mae Encompass - 1 perspective
Score 9 out of 10
Vetted Review
Verified User
Encompass is being used across our entire organization to consolidate information from several different vendors.
- Delivers supported integrations from top tier providers
- Embeds what would be separate technology and platforms in a single application
- Large market share in the LOS space means increased opportunity for previous experience with the platform
- Code re-use for advanced code
- Streamline custom document creation in the document engine would be advantageous
- A suggested roadmap for new user learning that is easier to get to
December 05, 2016
Plug and Play all the Way!
Score 10 out of 10
Vetted Review
Verified User
It is being used for support of all loan origination functions for the entire loan manufacturing process.
- Integration of services
- Reliable, accurate, compliant workflows
- Customization via SDK for unique processes and methods
- Extended SDK capabilities
- Improved UI
April 15, 2016
Encompass for loan origination - not intuitive.
Encompass is our Loan Origination System (LOS). We use it exclusively throughout the entire life of the loan. All sales and operations departments utilize the system. It is cloud based - our internal IT department does host some database servers that communicate with the end user. Encompass solves for most all of our requirements. We do have a staff of 4+ developers who are constantly customizing our Encompass environment, tailoring it to perform beyond its basic operations.
- Encompass is constantly being updated. These updates include enhancements to the product that allows greater efficiency in the process.
- Encompass is cloud based, and had less maintenance and lower operational costs.
- Encompass integrates with all of our products through an API. These integrations help lower the amount of "clicks" our users need to accomplish certain tasks.
- Encompass lacks certain built in "checkpoints" and prerequisites that would otherwise help make the process of a loan origination more intuitive.
- Encompass does experience a fair amount of maintenance periods. The windows often occur every weekend.
- From an administrative standpoint the user account creation and provisioning process could be improved. For example, resetting a user's password requires the administrator to expand directories and scroll through lists of users rather than a search functionality that would hone in on the user who would require action.